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Client Support Hours

 United States
of America
United KingdomHong KongAustralia

Weekends & Holidays*

Central Time (CT)

British Time (BT)

Hong Kong Time (HKT)

Australian Eastern Time (AET)

Phone &
Email Support

Sunday
3:00 pm CT

thru

Friday
7:00 pm CT

Sunday
9:00 pm BT

thru

Saturday
1:00 am BT

Monday
4:00 am HKT

thru

Saturday
8:00 am HKT

Monday
6:00 am AET

thru

Saturday
10:00 am AET

Email is monitored
for urgent issues

Production Engineering
& Monitoring

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

*Weekends & Holidays: Backstop - US follows NYSE scheduled holidays. Backstop - UK follows UK bank holidays. Click here to download the 2017 Support Holiday Schedule.