Contact Client Care
Please let us know if we can help. To contact Client Care directly, select your region below (for Cogency support, select Cogency):
North America Europe Asia Cogency
We can also be reached by emailing us at support@backstopsolutions.com, or calling us at +1 312 277 7702 (USA), +44 20 3514 0006 (EU), or +852 3018 4004 (Asia).
Client Care Hours | Client Care Forms (login required) | Login FAQ
Client Care Hours
| United States of America |
United Kingdom | Hong Kong | Australia |
Weekends & Holidays* | ||
|---|---|---|---|---|---|---|
|
Phone & |
Sunday thru Friday |
Sunday thru Saturday |
Monday thru Saturday |
Monday thru Saturday |
Email is monitored |
|
|
Production Engineering |
Every Day |
Every Day |
Every Day |
Every Day |
Every Day |
|
|
*Weekends & Holidays: Backstop - US follows NYSE scheduled holidays. Backstop - UK follows UK bank holidays. Click here to download the 2021 Client Care Holiday Schedule. |
||||||
Issue Explainations | 2021 Backstop Release Schedule | 2021 Client Care Holiday Schedule | Client Care Process: FAQ
Backstop
Navigate to your Backstop URL
- Example: https://yourorg.backstopsolutions.com
Enter your user name
- Hint: Backstop usernames are not email addresses
Enter your password
- If you do not recall your password, click “Reset Password” to answer your security questions and reset your password.
- Otherwise, connect with your Local Administrator to have your password manually adjusted.
- If you have not done so already, once logged in create your security questions by navigating to Quick Links: System Tools > Administrative > Update Your Profile.
Backstop Mobile
Enter your user name
- UK: BackstopUsername@mobile-eu
- Beta: BackstopUsername@beta
- Prod: All Other Locations: BackstopUsername
Enter your password
- This is your Backstop password