North America   Europe   Asia  Cogency

Contact Support

Please let us know if we can help. We can be reached by using the region links in the top right corner, emailing us at support@backstopsolutions.com, or calling us at +1 312 277 7702 (USA), +44 20 3514 0006 (EU), or +852 3018 4004 (Asia).

Client Support Hours | Support Process FAQLogin FAQ



Client Support Hours

 Business Days - US
(Hours in Chicago Time)
Business Days - UK
(Hours in London Time)
Business Days - HK
(Hours in Hong Kong Time)
Weekends & Holidays*

Phone Support

Weekdays
7am - 7pm US

Weekdays
9am - 6pm UK

Monday
5pm - 12am HK

Tuesday thru Friday
12am to 12pm, 5pm to 12am HK

N/A

Email Support

Weekdays
6am - 8pm US

Weekdays
9am - 6pm UK

Monday
5pm - 12am HK

Tuesday thru Friday
12am to 12pm,
5pm to 12am HK

Email is monitored
for urgent issues

Production Engineering
& Monitoring

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

*Weekends & Holidays: Backstop - US follows NYSE scheduled holidays. Backstop - UK follows UK bank holidays. Click here to download the 2017 Support Holiday Schedule.

Support Process: FAQ.pdf Download Word Version The purpose of this document is to answer commonly asked questions of when and how users should contact Backstop Support.



Login FAQ

Backstop

Backstop Login

Navigate to your Backstop URL

  • Example: https://yourorg.backstopsolutions.com

Enter your user name

  • Hint: Backstop usernames are not email addresses

Enter your password

  • If you do not recall your password, click “Reset Password” to answer your security questions and reset your password.
  • Otherwise, connect with your Local Administrator to have your password manually adjusted.
  • If you have not done so already, once logged in create your security questions by navigating to Quick Links: System Tools > Administrative > Update Your Profile.

Backstop Mobile

Backstop Login

Backstop Mobile is available on Apple and Android at no additional cost.

Enter your user name

  • UK: BackstopUsername@mobile-eu
  • Beta: BackstopUsername@beta
  • Prod: All Other Locations: BackstopUsername

Enter your password

  • This is your Backstop password










The Support Site

Backstop Login

Navigate to the Support Site

Enter your email address

  • Your user name is your email address

Enter your password

  • If you do not recall your password, click “Reset Password” to be emailed password reset instructions.
  • If you do not receive an email and you have checked your spam filters, please click “Request Access” and a Backstop Education representative will reach out to you.