Contact Client Care

Please let us know if we can help. To contact Client Care directly, select your region below (for Cogency support, select Cogency):

North America   Europe   Asia  Cogency

We can also be reached by emailing us at support@backstopsolutions.com, or calling us at +1 312 277 7702 (USA), +44 20 3514 0006 (EU), or +852 3018 4004 (Asia).

Client Care Hours | Login FAQ



Client Care Hours

 United States
of America
United KingdomHong KongAustralia

Weekends & Holidays*

Central Time (CT)

British Time (BT)

Hong Kong Time (HKT)

Australian Eastern Time (AET)

Phone &
Email Client Care

Sunday
3:00 pm CT

thru

Friday
7:00 pm CT

Sunday
9:00 pm BT

thru

Saturday
1:00 am BT

Monday
4:00 am HKT

thru

Saturday
8:00 am HKT

Monday
6:00 am AET

thru

Saturday
10:00 am AET

Email is monitored
for urgent issues

Production Engineering
& Monitoring

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

*Weekends & Holidays: Backstop - US follows NYSE scheduled holidays. Backstop - UK follows UK bank holidays. Click here to download the 2020 Client Care Holiday Schedule.

Login FAQ

Backstop

Backstop Login

Navigate to your Backstop URL

  • Example: https://yourorg.backstopsolutions.com

Enter your user name

  • Hint: Backstop usernames are not email addresses

Enter your password

  • If you do not recall your password, click “Reset Password” to answer your security questions and reset your password.
  • Otherwise, connect with your Local Administrator to have your password manually adjusted.
  • If you have not done so already, once logged in create your security questions by navigating to Quick Links: System Tools > Administrative > Update Your Profile.

Backstop Mobile

Mobile Login

Backstop Mobile is available on Apple and Android at no additional cost.

Enter your user name

  • UK: BackstopUsername@mobile-eu
  • Beta: BackstopUsername@beta
  • Prod: All Other Locations: BackstopUsername

Enter your password

  • This is your Backstop password










The Support Site

Support Site Login

Navigate to the Support Site

Enter your email address

  • Your user name is your email address

Enter your password

  • If you do not recall your password, click “Reset Password” to be emailed password reset instructions.
  • If you do not receive an email and you have checked your spam filters, please click “Request Access” and a Backstop Education representative will reach out to you.






Back to top of page.