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Client Support Hours

 Business Days - US
(Hours in Chicago Time)
Business Days - UK
(Hours in London Time)
Business Days - HK
(Hours in Hong Kong Time)
Weekends & Holidays*

Phone Support

Weekdays
7am - 7pm US

Weekdays
9am - 6pm UK

Monday
5pm - 12am HK

Tuesday thru Friday
12am to 12pm, 5pm to 12am HK

N/A

Email Support

Weekdays
6am - 8pm US

Weekdays
9am - 6pm UK

Monday
5pm - 12am HK

Tuesday thru Friday
12am to 12pm,
5pm to 12am HK

Email is monitored
for urgent issues

Production Engineering
& Monitoring

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

Every Day
24 hours

*Weekends & Holidays: Backstop - US follows NYSE scheduled holidays. Backstop - UK follows UK bank holidays. Click here to download the 2017 Support Holiday Schedule.