Login FAQ
Logging into Backstop
Navigate to your Backstop URL
- Example: https://yourcompanyname.backstopsolutions.com
Enter your user name
- Hint: Backstop usernames are not email addresses
Enter your password
- If you do not recall your password, click “Reset Password” to answer your security questions and reset your password.
- Otherwise, connect with your Local Administrator to have your password manually adjusted.
- If you have not done so already, once logged in create your security questions by navigating to Quick Links: System Tools > Administrative > Update Your Profile.
Logging into the Support Site
Navigate to the Support Site
Enter your email address
- Your user name is your email address
Enter your password
- If you do not recall your password, click “Reset Password” to be emailed password reset instructions.
- If you do not receive an email and you have checked your spam filters, please click “Request Access” and a Backstop Education representative will reach out to you.
Backstop Mobile
Downloads
- Backstop Mobile is available on Apple and Android at no additional cost.
- Apple Store: https://itunes.apple.com/us/app/backstop-mobile/id914065554?mt=8
- Google Play: https://play.google.com/store/apps/details?id=org.BackstopSolutions.BM
Enter your user name
- UK: BackstopUsername@mobile-eu
- Beta: BackstopUsername@beta
- Prod - All Other Locations: BackstopUsername
Enter your password
- This is your Backstop password
Log in to the Support Site to learn more about core features of Backstop.