Login FAQ

Logging into Backstop


Backstop Login

Navigate to your Backstop URL

  • Example: https://yourcompanyname.backstopsolutions.com

Enter your user name

  • Hint: Backstop usernames are not email addresses

Enter your password

  • If you do not recall your password, click “Reset Password” to answer your security questions and reset your password.
  • Otherwise, connect with your Local Administrator to have your password manually adjusted.
  • If you have not done so already, once logged in create your security questions by navigating to Quick Links: System Tools > Administrative > Update Your Profile.

Logging into the Support Site


 Backstop Support Site Login

Navigate to the Support Site

Enter your email address

  • Your user name is your email address

Enter your password

  • If you do not recall your password, click “Reset Password” to be emailed password reset instructions.
  • If you do not receive an email and you have checked your spam filters, please click “Request Access” and a Backstop Education representative will reach out to you.

Backstop Mobile


Backstop Mobile Login

Downloads

Enter your user name

  • UK: BackstopUsername@mobile-eu
  • Beta: BackstopUsername@beta
  • Prod - All Other Locations: BackstopUsername

Enter your password

  • This is your Backstop password
Log in to the Support Site to learn more about core features of Backstop.